Aftermarket Automotive Distributor
 
Industrial OEM
 
Automotive OEM
 
Aftermarket Industrial Distributor
 
 

Customer Survey

Koyo USA has developed this survey so that we may constantly monitor our customers' satisfaction with the services we are providing. Your feedback contributes valuable information that we use to continually improve our processes and services. Thank you for taking the time to give us your input on the survey below and remember to click the submit button at the end so that your feedback registers.

CUSTOMER SATISFACTION SURVEY TWO

Account Number:  

Company name:  

Please evaluate your company's satisfaction level of Koyo products and services in the following areas:

SATISFACTION LEVEL

4: Excellent   3: Good   2: Average   1: Must Improve

* After finishing the survey, please click the "Submit" button at the bottom of page.

1. ON-TIME DELIVERY?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS

2. FIELD SALES SUPPORT?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS

3. INSIDE SALES SUPPORT?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS

4. RESPONSE TIME TO CUSTOMER COMPLAINTS?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS

5. QUOTATION RESPONSE TIME?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS

6. PRODUCT QUALITY?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS

7. ENGINEERING SUPPORT?

    4: Excellent
    3: Good
    2: Average
    1: Must Improve
    		 COMMENTS